Order Issues
No, you do not need an account to purchase from SAFE-TECH. Customers can place orders using our guest checkout for a quicker and simpler shopping experience.
Once your order has been dispatched, you will receive a confirmation email with tracking information. Most UK mainland orders are delivered within 1–3 working days, and up to 5 working days for the Highlands and islands.
Please contact us as soon as possible with your order number. If your order has not yet been dispatched, we may be able to update the delivery address before shipment.
Orders can only be changed or cancelled before dispatch. Please contact us immediately after placing your order if you need to make any changes.
If there is any quality problem when you receive the product, please contact our support team via support@safe-tech.co.uk, and we will provide a detailed returns, exchange, or refund process.
We want you to be completely satisfied with your purchase. Please contact our support team at support@safe-tech.co.uk with your order number.
Delivery
No, we provide free UK delivery on all orders using Royal Mail Tracked services. Orders over £100 are usually shipped using DPD Next Day or a similar express courier service. Separate terms apply to trade accounts.
Yes, we ship worldwide. International delivery charges and times will be quoted separately depending on the destination and order size. Please contact support@safe-tech.co.uk with your order information and address.
Our standard handling time is 1 working days, and the order cut-off time is 12 noon on working days. Orders placed after this time will normally be processed on the next working day.
Our standard handling and dispatch time is 1 working day. Delivery times may vary depending on the courier and destination. Most UK mainland orders are delivered within 1–3 working days, and up to 5 working days for the Highlands and islands.
Yes, once your order has been dispatched, you will receive tracking details by email so you can monitor your delivery status.
To keep track of your delivery, please use the following links:
https://track.dpd.co.uk/
https://www.royalmail.com/track-your-item
If a delivery attempt is missed, the courier may leave a calling card or contact you with further instructions to rearrange delivery or collection.
For urgent orders, please contact us before placing your order. We may be able to arrange faster delivery services with a small fee depending on the destination and stock availability.
Delivery services may vary depending on the courier and delivery location. Most orders are delivered on working days only, excluding weekends and UK bank holidays. For more information, please visit the Royal Mail and DPD websites.
Returns & Warranty
Items must be returned within 30 days of delivery, return shipping is payable by the customer.
• Products must be unused, in their original packaging, and in resalable condition.
• Proof of purchase (order confirmation or receipt) is required.
• Certain items, such as personalised or clearance products, may not be eligible for return.
For the detailed policy, please visit: Return & Warranty Policy
1. Contact Us: Email our support team at support@safe-tech.co.uk with your order number and reason for return.
2. Approval & Instructions: Once approved, we will provide return instructions.
3. Pack & Ship: Securely package the item and send it with tracked delivery to: SAFE-TECH Returns Rumworth Mill, St Helens Road, Bolton, Greater Manchester, BL3 3PR, UK
4. Confirmation & Refund: Once we receive and inspect the item, we will process your refund or exchange.
For the detailed policy, please visit: Return & Warranty Policy
• Refunds will be issued to the original payment method within 5-7 business days after approval.
• Shipping costs are non-refundable unless the return is due to a faulty or incorrect item.
• If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos for assessment.
• We will offer a replacement, repair, or refund depending on the issue.
For the detailed policy, please visit: Return & Warranty Policy
• Customers are responsible for return shipping costs unless the item is faulty or incorrect.
• A tracked delivery service is required to ensure safe and trackable delivery.
Customers are responsible for return shipping costs for international orders if they decide to return an item for a refund. If a product arrives faulty or damaged, a replacement product will be offered following confirmation of the issue.
Unless otherwise noted on our Products page, the default product warranty period is two years for Alarms and Detectors and Lithium battery safety range, and 1 year for the Hestia range, starting from the date you receive the product. If you misuse or damage the product, you will not be eligible for free repair or replacement. Return shipping fees will be the customer’s responsibility in such cases.
For the detailed policy, please visit: Return & Warranty Policy
1. Product’s natural degradation, breakage, or damage during use are not covered in our warranties but are considered part of the customer’s responsibility.
2. If you misuse or damage the product, the warranty of your product will be rendered void immediately. Accordingly, compensation will not be available in such cases. However, you can contact us to purchase a new one or spare parts (if applicable). We will charge for the original price of the items and a shipping fee.
Please find information on maintaining your product in the user manual for the relevant product.
You can view our full warranty terms by visiting: Return & Warranty Policy
Lithium Battery Safe
SAFE-TECH lithium battery safety products are designed to help contain or delay the spread of fire, heat, and debris caused by lithium battery thermal runaway incidents. While no containment product can guarantee complete protection in all situations, our products are designed to help reduce risks and provide valuable time for emergency response and safer relocation where possible.
Only charge batteries inside the bag if permitted by the battery manufacturer and product instructions. Always ensure the bag remains properly sealed, battery terminals are protected, and the product’s rated energy and weight limits are not exceeded. Never leave charging lithium batteries unattended.
Do not judge a lithium battery bag by its outer fabric alone. Important features include tested fire-resistant materials, multiple protective layers, fire-resistant stitching, reinforced seams, suitable closures and a fire-resistant sealing compartment.
Customers should also check whether the complete product has been tested, rather than only a small material sample. Clear capacity limits, instructions, traceability and after-sales support are equally important.
Some low-cost bags may use ordinary thread, zips, fasteners or inner materials that have not been tested for fire resistance. Be cautious of extraordinary claims without supporting evidence.
For example, a claim of resistance to 6,200°F—approx 3,427°C, is far beyond normal steelmaking furnace temperatures and should require substantial independent evidence. UK consumer law prohibits false or misleading product-performance claims.
SAFE-TECH uses certified fire-resistant materials and carries out product testing appropriate to the model and intended application. Our designs may include multiple thermal-resistant layers, reinforced components and fire-resistant sealing compartments.
Testing information varies between products, so customers should refer to the relevant product page and technical datasheet.
Check the battery’s dimensions, weight and watt-hour rating before selecting a bag. Watt-hours are calculated by multiplying the nominal voltage by the capacity in ampere-hours: Wh = V × Ah. Do not select a bag based only on whether the battery physically fits, and never exceed the product’s stated energy or weight limit. Allow sufficient space for the bag to close and seal correctly without forcing or overfilling it.
Inspect each battery before use and insulate exposed terminals to prevent short circuits. Keep batteries separate from keys, tools, sharp objects and other conductive materials. Place only compatible batteries within the stated capacity, then fully close, seal and buckle the bag.
Store it in a cool, dry location on a stable, non-combustible surface, away from direct sunlight, heat sources, exits and flammable materials. Transport regulations may still apply even when a safety bag is used.
Using a lithium battery safety bag does not override airline or dangerous-goods rules. Spare batteries and power banks must generally be carried in hand luggage rather than checked baggage, with terminals protected against short circuits.
Batteries up to 100Wh are generally permitted, while those between 100Wh and 160Wh may require airline approval. Always check the latest requirements with your airline before travelling.
Customers are responsible for return shipping costs for international orders if they decide to return an item for a refund. If a product arrives faulty or damaged, a replacement product will be offered following confirmation of the issue.
SAFE-TECH lithium battery safety products are designed to help reduce the risks associated with lithium battery storage, transport, and thermal runaway incidents. Please carefully read the following safety instructions, warranty information, and liability terms before use.
1. Important Safety Warnings
Always keep the bag fully closed, buckled, and sealed during use.
Battery charging points and terminals must be insulated or covered before placing batteries inside the bag.
Do not store sharp objects or unprotected metal components inside the bag.
Only use the product with lithium batteries within the stated weight and energy limits shown on the product page or product markings.
Inspect the product before every use. Do not use if damaged.
Keep away from children, pets, flames, excessive heat, sparks, or direct sunlight.
Never modify, repair, puncture, or alter the product.
Do not charge batteries inside the bag unless permitted by the battery manufacturer.
Failure to follow these instructions may result in fire, injury, or property damage.
2. Product Use & Operational Limits
Pre-Use Inspection
Before use, always check:
No tears, punctures, fraying, or visible damage
Zips, buckles, and seals are functioning correctly
Battery terminals are insulated
Weight and energy limits are not exceeded
Do not use the product if any damage or wear is identified.
Storage & Handling
Store in a cool, dry area away from flammable materials.
Avoid stacking heavy objects on the product.
Use only as intended for lithium battery storage or transport.
3. Thermal Runaway & Emergency Procedures
This product is designed to help contain or delay lithium battery fire incidents, providing valuable time to relocate affected batteries to a safer location where possible.
In the event of smoke, fire, or thermal runaway:
Evacuate the area immediately and contact emergency services (999 in the UK or local equivalent).
Wear suitable heat-resistant gloves and protective clothing if handling the product.
Relocate the sealed product only if safe to do so.
Place the product on a non-flammable surface away from people, vehicles, exits, fuel sources, and combustible materials.
Allow the affected battery to cool for at least 2 hours before inspection.
Do not reuse the product after a thermal runaway event.
Inspection after an incident should only be carried out by trained personnel.
This product is intended as a fire-mitigation aid only and cannot eliminate all risks associated with lithium batteries.
4. Maintenance & Care
To maintain product performance:
Inspect regularly for wear, cuts, punctures, exposed fibres, or damaged seals.
Clean using a soft damp cloth only.
Do not use abrasive chemicals, solvents, or compressed air.
Store away from abrasive surfaces and extreme environmental conditions.
Fibreglass Advisory
Some products may contain fibreglass-reinforced materials. In rare cases, loose fibres may cause temporary skin irritation.
If irritation occurs:
Rinse skin with cool water
Wash gently with mild soap
Avoid rubbing affected areas
Wash contaminated clothing separately
Discontinue use immediately if exposed fibres, structural damage, or unusual wear are observed.
5. Warranty Policy
SAFE-TECH provides a 2-year limited warranty covering defects in materials and workmanship under normal intended use.
Warranty Coverage
SAFE-TECH may offer:
repair,
replacement parts,
replacement products,
or refund at our discretion following inspection.
Warranty Exclusions
The warranty does not cover:
Normal wear and tear
Cosmetic damage
Misuse, abuse, neglect, or accidental damage
Improper storage or operation
Exposure to excessive heat, open flames, water, or environmental hazards
Damage caused by improper battery use
Modifications, repairs, or tampering by unauthorised persons
Use outside intended application
Damage caused after a known fault develops
The warranty becomes void if:
The product is modified or repaired
Used outside intended limits
Deliberately damaged
Used after visible failure or deterioration occurs
6. Warranty Claims & Support
All warranty claims must be submitted in writing via:
support@safe-tech.co.uk
Please provide:
Proof of purchase
Order number
Product model or SKU
Detailed description of the issue
Clear photographs or videos where possible
SAFE-TECH reserves the right to inspect returned products before approving warranty claims.
Customers are responsible for return shipping costs unless the product is confirmed faulty.
International customers remain responsible for customs duties, taxes, or clearance fees associated with warranty returns.
7. Limitation of Liability
Lithium batteries carry inherent risks including thermal runaway, fire, explosion, and chemical hazards. SAFE-TECH products are designed to help reduce these risks but cannot guarantee complete protection in all circumstances.
To the fullest extent permitted by law:
SAFE-TECH shall not be liable for indirect, incidental, or consequential damages arising from product use or misuse.
Liability is limited to the original purchase price of the product.
SAFE-TECH accepts no responsibility for losses caused by failure to follow instructions, improper battery handling, or use outside intended application.
Users are responsible for:
Following battery manufacturer instructions
Complying with local regulations
Safe storage, transport, charging, and disposal of lithium batteries
8. Compliance & Testing
SAFE-TECH lithium battery safety products are manufactured using fire-resistant materials tested for high-temperature resistance and fire containment performance depending on product model and intended application.
Testing and development may involve collaboration with recognised laboratories and certification organisations including:
SGS
UL Solutions
TÜV Rheinland
For specific compliance or testing information, please refer to the relevant product page.
9. Lifetime Technical Support
SAFE-TECH provides lifetime technical support for lithium battery safety products purchased through our website.
For assistance, guidance, or updated documentation, please contact:
support@safe-tech.co.uk
10. Manual Updates & User Responsibility
SAFE-TECH continuously improves its lithium battery safety products and documentation to reflect evolving safety research, testing, materials, and industry guidance.
Product instructions, recommendations, and specifications may be updated without prior notice.
Users are responsible for:
reviewing the latest product guidance,
following battery manufacturer instructions,
and complying with relevant local regulations and safety recommendations.
For the latest documentation and support, please visit:
SAFE-TECH UK
11. Consumer Rights
This policy does not affect your statutory rights under applicable UK consumer protection laws, including the Consumer Rights Act 2015.
Fire Alarms – Legislation
Smoke Alarms – Detect smoke particles and provide an early warning of fire.
Heat Alarms – Detect when the temperature reaches a specified threshold. Some models may also detect a rapid rise in temperature. They are suitable for kitchens and certain other areas where smoke alarms may be affected by cooking fumes, dust or steam.
Carbon Monoxide Alarms – Detect potentially fatal carbon monoxide gas produced by incomplete combustion from boilers, fires and other fuel-burning appliances.
Multi-Sensor Alarms – Combine two or more sensing technologies, such as smoke, heat or carbon monoxide detection, depending on the model.
Interlinked alarms communicate with each other by radio frequency or wiring. When one alarm detects a hazard, all compatible alarms within the interlinked system sound together, providing an earlier warning throughout the property. Interlinking may be wired or wireless, depending on the system.
Ensure your alarm meets the British Standards:
Smoke Alarms – BS EN 14604:2005
Heat Alarms – BS 5446-2:2003
Carbon Monoxide Alarms – BS EN 50291-1:2018
UKCA Certification – Legally required for all alarms sold in the UK.
Important Note: Many fire alarms sold online do not comply with UKCA and fire regulations.
Be cautious when buying products that are:
✔ Cheap or heavily discounted
✔ Sold by overseas sellers
✔ From online retailers with no VAT number or business registration displayed
Although interlinked or mains-powered alarms are not legally required in private homes, it is highly recommended to have:
A smoke alarm on each floor
A heat alarm in the kitchen
A carbon monoxide alarm in rooms with gas appliances
Check local regulations before installing a fire alarm system in England.
Visit our Legislation learning page for more information.
As of February 2022, all Scottish homes must have:
1 smoke alarm in the living room (or most-used room).
1 smoke alarm in hallways and landings.
1 heat alarm in the kitchen.
A carbon monoxide alarm in rooms with gas appliances.
All alarms must be interlinked and ceiling-mounted.
Landlords must ensure compliance, and homeowners are legally responsible for installing the correct alarms. Check Scottish fire alarm regulations before purchasing your alarms.
Visit our Legislation learning page for more information.
As of December 2022, the Welsh Housing Act requires:
Smoke alarms on each floor.
A heat alarm in the kitchen.
Carbon monoxide alarms in rooms with gas appliances.
Landlords must install mains-powered or long-life battery alarms. Check Welsh fire safety regulations before installation.
Visit our Legislation learning page for more information.
Northern Ireland regulations require:
Interlinked smoke alarms on every floor.
A heat alarm in kitchens.
Carbon monoxide alarms in rooms with fuel-burning appliances.
Battery-powered alarms must comply with UK safety standards.
Always check compliance before purchasing.
Visit our Legislation learning page for more information.
Yes, our mains-powered interlinked alarms (Orange Range) are radio compatible with our battery-powered interlinked alarms (Red Range).
Please note it does not compatible with other brands.
You can view our full warranty terms by visiting: Return & Warranty Page
Fire Alarms – Tips
Check that all alarms are activated, powered and compatible with the same SAFE-TECH interlinked range.
Follow the user manual to clear any previous pairing and repeat the linking procedure.
Temporarily move the alarms closer together during pairing. Walls, metal structures, electrical equipment and distance may affect the radio signal.
Only state a 25-metre range if this is confirmed in the manual for the specific model.
Visit this link for the Video Installation Guide.
Press the Test button at least once a month. Weekly testing is recommended for rental properties and by many UK fire and rescue services.
For an interlinked system, check that all linked alarms sound during the test. Always follow the testing instructions in the product manual.
First, make sure there is no fire, smoke or carbon monoxide danger. If it is safe, press the Test/Silence button to silence the alarm temporarily.
If nuisance alarms continue, clean the alarm carefully in accordance with the user manual and check whether steam, cooking fumes, dust or humidity are affecting it.
Do not cover, disconnect or remove the battery from the alarm. Do not relocate it without checking the installation and coverage requirements.
The silence function is temporary. If smoke, heat or another triggering condition remains present, the alarm may sound again when the silence period ends.
In an interlinked system, identify the alarm that originally detected the hazard by following the red LED indicators described in the user manual. The originating alarm may need to be silenced directly.
Never silence or ignore a carbon monoxide alarm unless everyone has moved to fresh air and the potential source has been investigated.
A short intermittent chirp may indicate:
Low battery – Replace the battery where it is replaceable. For a sealed tamper-proof model, replace the alarm.
Dust or contamination – Carefully vacuum around the alarm vents using a soft brush attachment.
A sensor or product fault – Follow the reset procedure in the user manual. Replace the alarm if the warning continues.
End of service life – Replace the alarm when it reaches the replacement date shown on the product.
Do not ignore a warning chirp. Ensure suitable temporary protection is available if the alarm is removed.
Battery-powered alarms can normally be installed by the user when the manufacturer’s instructions are followed. However, landlords, HMOs and other regulated premises may need installation by a competent person to satisfy the required system design and local licensing conditions.
Mains-powered alarms should be installed by a suitably qualified electrician in accordance with the product instructions and applicable electrical requirements.
No. Never cover, disable or remove the battery from a smoke alarm.
Use the temporary Silence function where appropriate, improve ventilation and ensure that the alarm is positioned in accordance with the user manual.
A suitable heat alarm should normally be used in the kitchen because it is less susceptible to cooking fumes and steam.
An alarm may require investigation if it:
Does not sound when the Test button is pressed
Continues to display a fault warning after cleaning and resetting
Cannot link after the correct pairing procedure has been followed
Has visible damage
Has reached its stated replacement date
Produces repeated unexplained alarms after environmental causes have been ruled out
Fire alarms are electrical products and should not be placed in household rubbish or ordinary recycling bins. Take the complete alarm to your local household recycling centre and place it in the small electricals or WEEE recycling section.
For alarms with replaceable batteries, remove and recycle the battery separately where safe and permitted by the user manual. Do not open or dismantle alarms with sealed tamper-proof batteries; recycle the complete unit instead. Check your local council’s guidance before disposal.
Fire Alarms – Installation
Install smoke alarms on the ceiling, ideally near the centre of the room, hallway or landing. Keep them at least 30 cm away from walls, light fittings, doors, heating outlets and ventilation systems.
Smoke alarms are commonly installed in hallways, landings and living areas, depending on the required level of protection. Avoid installing them inside kitchens or bathrooms, where cooking fumes or steam may cause nuisance alarms.
Always follow the instructions supplied with the specific alarm.
Heat alarms should normally be installed on the ceiling in kitchens, where smoke alarms may be affected by cooking fumes or steam.
They may also be suitable for garages, utility rooms or boiler rooms, provided the selected model is appropriate for the room’s normal temperature range and environmental conditions.
A heat alarm is not a replacement for required smoke alarms elsewhere in the property.
Install a carbon monoxide alarm in any room containing a fixed fuel-burning appliance, such as a boiler, fire, stove or wood burner, where required.
Always follow the manufacturer’s instructions. As general guidance, the alarm should normally be positioned at head height on a wall or shelf and approximately one to three metres from the potential source.
Keep it away from windows, doors, extractor fans, air vents, enclosed spaces and excessive humidity.
Not necessarily. The number and position of alarms depend on the country, property type, occupancy, required protection category and any HMO or licensing conditions.
As a general starting point, smoke alarms should protect escape routes such as hallways and landings. Additional smoke alarms may be required in living rooms, bedrooms or other rooms where a higher level of protection is necessary. Kitchens should normally use heat alarms rather than smoke alarms.
There is no single answer for every UK home. A typical starting arrangement may include:
A smoke alarm on each storey, usually in a hallway or landing
A heat alarm in the kitchen
A carbon monoxide alarm in rooms containing relevant fuel-burning appliances
Additional smoke alarms in living rooms, bedrooms or other higher-risk areas where required
Scotland requires a smoke alarm in the principal living room, a smoke alarm in every hallway and landing, and a heat alarm in the kitchen.
Northern Ireland private rental properties have similar minimum room-coverage requirements. Larger properties, HMOs and higher-risk premises may require additional alarms or a professionally designed system.
For more information, please visit the Learning Hub.
Requirements vary across the UK:
Scotland: All homes must have interlinked smoke and heat alarms. The carbon monoxide alarm does not have to be interlinked with them.
Wales: Rented homes must have mains-powered smoke alarms on every storey, interconnected with the other required smoke alarms.
Northern Ireland: Smoke and heat alarms in private rental properties must be interlinked. They may be mains-powered, sealed tamper-proof battery alarms or a permitted combination.
England: The general rental alarm regulations do not automatically require interlinking, although it may be required by Building Regulations, an HMO licence, a fire risk assessment or the specified system design.
Always check the requirements applicable to the property and local authority area.
Smoke and heat alarms should generally be installed on the ceiling. Only wall-mount an alarm where the product’s instructions expressly permit it and follow the stated measurements exactly.
Do not use a general wall-mounting measurement for every model. Scottish requirements and Northern Ireland private-rental guidance specify ceiling-mounted smoke and heat alarms.
The correct position depends on the room and the manufacturer’s instructions.
In a room containing a fuel-burning appliance, a CO alarm is generally positioned approximately one to three metres from the appliance. It may be installed at head height on a wall or shelf, or on the ceiling where the product instructions permit.
For additional alarms in sleeping areas, position them where occupants can hear them clearly and follow the manufacturer’s specific guidance. Do not install them beside windows, doors, extractor fans or ventilation openings.
Only use adhesive pads if they are supplied or expressly approved for the alarm model.
The mounting surface must be clean, dry, smooth and suitable for the adhesive. Unapproved pads may deteriorate or fail, causing the alarm to fall and become damaged. Screws and suitable wall plugs generally provide a more secure long-term installation, but always follow the mounting method stated in the user manual.
For mains-powered alarms, installation and electrical connection should be completed by a suitably qualified electrician.
Hestia – Product
Yes. Hestia supports Amazon Alexa and Google Assistant. Common voice commands include arming, disarming, changing between Home and Away modes, and checking whether the system is armed.
Please refer to the Alexa or Google Assistant user guide for further information.
Yes. You can use Tuya’s Smart Life App. Tuya-compatible cameras and smart devices can also be added to the same platform.
No. Hestia products do not require a monthly subscription. The main security and control features are available through the Hestia UK App without a monthly fee.
You can choose the Hestia Cube Gateway or a 4.3-inch or 7.0-inch Smart Control Panel. The Cube supports up to 96 wireless devices, while the 7.0-inch panel supports up to 200 devices and eight wired zones.
Yes. You can add compatible sensors, cameras, sirens, fire alarms and automation devices. The 7.0-inch panel supports up to 200 devices, while the Cube Hub supports up to 96 devices.
You will receive an offline notification if the internet connection is lost. The 7.0-inch panel can also operate through a compatible 2G/4G SIM card. Hestia control panels include a backup battery to maintain essential operation during a power cut.
Yes. You can arm or disarm the system, view logs and control connected devices remotely through the Hestia UK App. Access can be shared with up to 20 members per home, using administrator and standard-user roles.
Compatible wireless sensors can provide a range of up to 100 metres, or up to 500 metres with a signal extender. You can create automation scenes in the Hestia App. Hestia hubs and selected sensors also include tamper protection, while the 7.0-inch panel supports 10 languages.
Yes. The Hestia system is compatible with selected third-party products and cameras that use the Tuya platform.
Compatibility may vary by device, so please check the product specifications before adding it to the Hestia or Smart Life App.
Hestia – App
Register using your email address and create a password. An account is required to add devices, manage properties and receive notifications. If you forget your password, select ‘Forgot Password’ on the login page and follow the instructions sent to your registered email address.
Yes. One account can manage up to 20 homes, with up to 20 rooms in each home. You can share a home with up to 20 members or join another home using an invitation code.
To add a home, go to ‘Me’ → ‘My Home’ → ‘Add Home’. To remove a member or transfer ownership, open ‘Home Management’ and select the relevant permission option. Home ownership can only be transferred to an existing shared member.
Open the Hestia UK App, select ‘Add Device’ and follow the on-screen pairing instructions. Devices should be added individually to reduce pairing errors.
After pairing, you can rename the device, assign it to a room or device group, or remove it through ‘Device Settings’. If a device is reset or removed, it will need to be paired with the app again.
The Hestia 7.0-inch Control Panel supports up to 200 connected devices, while the Cube Hub supports up to 96 wireless devices. Each room can contain up to 50 devices, and each home can have up to 20 device groups.
Compatible products include selected fire alarms, security sensors, cameras, sirens and smart-home accessories. SAFE-TECH interlinked smoke, heat and carbon monoxide alarms require the 7.0-inch Control Panel for app integration. Existing wired sensors can be connected using the Wired-to-Wireless Converter, which supports up to 16 wired zones.
Yes. Open ‘Automation’, select the required triggers and actions, and save the rule. Each home can support up to 100 automation rules, with up to 10 conditions in each rule.
Automations may be based on time, device status or sensor activity. Supported devices can also work with Alexa or Google Assistant. Automation settings are managed separately for each home and can be temporarily disabled using the automation switch.
Enable notifications in both the Hestia App and your phone settings. Shared home members can also receive security alerts.
You can view previous activity through the device event log. If your phone is switched off or offline during an event, the notification should appear when it reconnects. Push notifications are free, while optional SMS or telephone alerts may require a paid service.
Selected hubs and sensors also provide tamper alerts, low-battery warnings and offline notifications.
Local alarm functions may continue without an internet connection, but remote control and mobile notifications require internet access.
The 7.0-inch Control Panel supports Wi-Fi and compatible 2G/4G mobile networks. Its built-in backup battery helps maintain essential operation during a mains power failure. Devices that lose their network connection will appear as offline until the connection is restored.
The Hestia range includes door and window sensors, PIR motion detectors, garage sensors, vibration sensors, water-leak sensors, panic buttons, outdoor sensors and additional sirens. Compatible wireless sensors can operate up to approximately 100 metres from the hub under suitable conditions.
The Hestia App also supports selected indoor and outdoor cameras. Depending on the model, features may include live viewing, motion alerts, night vision, two-way audio, SD-card recording, optional cloud storage and alarm-triggered recording.
Keep the Hestia App and control-panel software updated to receive security, compatibility and performance improvements. App updates are available through the Apple App Store or Google Play, while supported device and panel updates are delivered over the air.
If a device stops responding, check its power supply and connection, restart it and attempt pairing again. If your Wi-Fi details change, affected devices may need to be reconnected.
For troubleshooting and setup guidance, visit the official YouTube channel.